CS
RetentionIn AppMedium effort

Cancellation save flow

A cancel flow asking the reason, then presenting one matched alternative before confirming.

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Expected impact

The highest-leverage retention surface; a reason-aware offer saves a real % of cancels.

Why it works

Churnkey's 2025 report, from ~3M cancellation sessions, found discount save offers accepted at 53.9% and pause offers at 19.2%.

The prototype prompt

This is the spec Growthtyping compiles for you. The {{brand.*}} tokens are replaced with colors, fonts, radii, and voice pulled from your brand — so the render comes out on-brand, not generic.

PATTERN SPEC: A cancellation save flow for {{brand.name}}: step one asks the reason as radio cards (1px {{brand.border}} borders); step two shows ONE alternative matched to the reason (pause plan, downgrade, or discount) in a card with the offer stated plainly and accepted via a {{brand.primary}} button; the continue-to-cancel link stays visible in {{brand.secondary_text}} — no dark patterns, no guilt copy.

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Turn the idea into a prototype

Start from a proven growth pattern, apply your brand, and hand your team an on-brand prototype in minutes.